Policies

TERMS OF SMS:
 

1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from [Company Name] in the following ways:

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)
Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.Message frequency may vary
CONSENT:

You can text us at 562.290.3169 for information regarding our services. By booking an appointment with Mystic Massage & Wellness at 562.290.3169, you agree to receive scheduling and marketing messages from Mystic Massage & Wellness. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. 


Terms of service for SMS 

The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. The document must include the following: 

SMS Terms & Conditions 

SMS Consent Communication: 
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 
Types of SMS Communications:** 
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples): 

  • Appointment reminders 
  • Follow-up messages 
  • Billing inquiries 

 
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time." 
Message Frequency: 
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.]. 
Example: 
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status." 
Potential Fees for SMS Messaging: 
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. 
Opt-In Method: 
You may opt-in to receive SMS messages from [Company Name] in the following ways: 

  • Verbally, during a conversation 
  • By submitting an online form 
  • By filling out a paper form 

Opt-Out Method: 
You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. 
  
Help: 
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link) 
  
Additional Options: 

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 

Standard Messaging Disclosures: 

  • Message and data rates may apply. 
  • You can opt out at any time by texting "STOP." 
  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages. 
  • Message frequency may vary. 

Privacy Policy

Last Updated: 03/25/2025

At Mystic Massage & Wellness (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit and use our website mysticmassageandwellness.com (“Website”). We also ensure compliance with all applicable privacy regulations, including SMS consent and data protection standards.

1. Information We Collect

We collect the following types of information when you use our Website:

  • Personal Information: When you visit or interact with our Website, we may collect personal information that you provide to us, such as your name, email address, phone number, payment information, and any other details you provide via contact forms or account registrations.

  • Phone Numbers and SMS Consent: We collect phone numbers for the purpose of sending SMS notifications or marketing communications, but only when you have explicitly opted in to receive such communications.

  • Usage Data: We automatically collect certain information about your use of our Website. This may include your IP address, browser type, device type, operating system, pages you visit, and the dates/times of your visits.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Website. Cookies are small files stored on your device that help us analyze web traffic, remember your preferences, and improve the functionality of our Website. You can adjust your browser settings to refuse cookies, but some parts of the Website may not function properly if you do so.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our Website.

  • To improve, personalize, and enhance your experience on the Website.

  • To communicate with you, including responding to inquiries and providing customer support.

  • To process transactions and manage your account.

  • To send you promotional emails or newsletters if you have opted in.

  • To send SMS notifications for promotions, offers, or important updates if you have opted in.

3. SMS Opt-In and Consent

By submitting your phone number to us or opting in to receive SMS messages, you consent to receive marketing messages via SMS.

  • Opt-In Process: You may opt-in to receive SMS messages through an online form submission, verbally during a conversation, or via a paper form.

  • SMS Opt-In Transparency: During the registration or sign-up process, we clearly disclose that your phone number will be used for SMS marketing and promotions. You will also have the option to opt out of receiving such messages at any time.

  • No Sharing of Phone Numbers: Your phone number collected for SMS consent will not be shared with any third party or affiliate company. We value your privacy and will not sell or share your data with any external parties without your explicit consent.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our Website, process payments, or provide customer support. These providers are contractually obligated to protect your information.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request (such as a subpoena or court order).

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

  • Access and Update: You can request to access, correct, or update your personal information by contacting us.

  • Opt-Out: If you no longer wish to receive marketing emails or SMS messages from us, you can opt out by following the instructions in the communication or contacting us directly.

  • Do Not Track: Some browsers have a "Do Not Track" feature that signals to websites that you do not want to be tracked. Our Website does not currently respond to Do Not Track signals.

7. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

8. International Data Transfers

If you are accessing our Website from outside the country where we are based, please be aware that your data may be transferred to, stored, and processed in a different country. By using our Website, you consent to the transfer of your data to countries outside your home country.

9. Compliance and Transparency

We are committed to ensuring compliance with all relevant legal and privacy regulations, including data protection laws and SMS marketing regulations.

  • Transparency in SMS Consent: During your registration or opt-in process, we make it clear how your phone number will be used for SMS communications. If you provide your phone number, we will only use it for the purposes explicitly outlined in this policy, and you have the right to opt out at any time.

  • Regulatory Compliance: Our practices are designed to meet legal requirements, including those for SMS opt-in and marketing under privacy regulations, including The Campaign Registry (TCR) guidelines.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of the page will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at mysticmassagewellnesscenter@gmail.com or by calling us at (562) 290-3169.

Booking Policy: All massage sessions are scheduled by appointment only; no walk-ins. You can book by calling/texting 562.290.3169 or by clicking the book now tab on our website. 

Cancellation and refund policy: given upon booking.